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Home >> ABOUT US >> Standard Operating Procedure >> Resolving Complaints >> Complaint Forms
Complaint Forms
YOU MAY FILE COMPLAINTS...

If you have any complaints, you may file a formal complaint.

NOTE: For the documents that are fillable, please download them for it to be rendered as fillable.

You may download these documents:
 
  • GRTA Complaint Filing Information (PDF)
  • GRTA Complaint Form (PDF)
  • TITLE VI - Civil Rights Complaint Procedures and Forms (PDF)
  • Timetable Flowchart of Complaint SOP (Word)
  • Timetable Flowchart of Complaint SOP (PDF)
  • SOP for Resolving Complaints that Provide for Equitable and Prompt Resolution of Disability-Related Complaints (Word)
  • SOP for Resolving Complaints that Provide for Equitable and Prompt Resolution of Disability-Related Complaints (PDF)
  • GRTA Paratransit Eligibility Determination Appeal Procedure (Word)
  • GRTA Paratransit Eligibility Determination Appeal Procedure (PDF)

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NOTICES TO THE PUBLIC

Thanksgiving Day
Guam Regional Transit Authority Announces Bus Services for November 28th, Thanksgiving Day.

Town Hall Meetings
GRTA will be holding Town Hall Meetings on the topic of Take Over of the Paratransit Bus Operations, Paratransit Demand Response and the Southern Route Service in the Northern: 25, Central 5 and 13 Dec, and Southern on 4 and 6 Dec 2019.  November 26 Town Hall Meeting has been postponed due to inclement weather.
For more details see our News and Event Section or (
Click Here).  


 
Employment Opportunities
We are looking for Paratransit Bus Drivers with a high school diploma, Chauffer license (D or G endorsement), and willingness to help serve our community in the field of paratransit.
Interested individuals, please call 475-4686, 475-4616 or email us at ride@grta.guam.gov.


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For more information about News & Events, visit our News and Events Page or (Click Here).
 
Contact Us
To inquire on Paratransit Eligibility:
 (671) 475-4686 / (671) 475-4616
 
For Complaints, Transit Issues:
 (671) 475-4686 / (671) 475-4616

Fax Number:
(671) 475-4600

Email Address:
ride@grta.guam.gov
 
Mailing Address:
 P.O. Box 2896 Hagatna, Guam 96932
 
Street Address:
 542 N. Marine Corps Drive Tamuning,
Guam 96913
Paratransit Quick Reference
Paratransit Application and Eligibility Paratransit Fares Making Reservations Getting Ready for Your Pickup
Riders Quick Reference
Bus Fares Bus Schedule Where to purchase tickets Bus Rules
Helpful References
Map to our Office. Planning your next trip Gov Guam Official Website and links to Agencies Career Opportunities
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