Trip cancellations are the responsibility of the rider and shall be made at least one (1) hour prior to the scheduled pickup time. If the trip is not canceled at least one (1) hour before the scheduled pickup time, the cardholder will be considered a “No-Show” unless the circumstances are beyond the rider’s control.
If you are a “No Show” for your first scheduled pick-up, your next rides on the same day will remain on schedule. If you will not be taking any further scheduled rides that day, you need to cancel each one separately. Be a responsible rider and call the Dispatcher to cancel the trips that you do not intend to take.
Riders who have repeated “No Shows” may be subject to suspension of their GRTA Paratransit service