SETTING YOUR TRIP TIMES

You can plan your trip around a pickup time or an appointment time, but not both.

• Always use a pickup time to schedule your ride unless you must arrive at the destination not later than a certain time, such as for work or a doctor's appointment.

• The Scheduler may negotiate a pickup time with you, but it must be within one (1)hour before or after your requested time, or in time for your appointment or work schedule.  Let the call taker know how much flexibility you have regarding your times.When reserving rides to/from a specific appointment, be sure to:

• Allow for time you may need to get from the paratransit vehicle to your destination inside the building.

• Set your return trip time so that you have sufficient time to finish your appointment and be ready to depart.

Find out about building opening and closing times at your destination and plan your trip so you won't have to wait outside.
The Scheduler will attempt to schedule your ride at the time of your reservations call. However, you may be called later (or you may also call back) to confirm your scheduled pick-up time.
 

Be advised…

If you are reserving a ride for a specific appointment time, be sure to allow sufficient travel time to get from your pick-up location to your destination.  GRTA’s Paratransit service is a shared-ride service and other customers may get on or off before you get to your destination.