Consumer Complaint Form | GRTA - Guam Regional Transit Authority

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Home >> ABOUT US >> Standard Operating Procedure >> Resolving Complaints >> Consumer Complaint Form

Consumer Complaint Form

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NOTICES TO THE PUBLIC

Closed on December 8, 2020
The Guam Regional Transit Authority Administrative Office will be closed on Tuesday, December 8, 2020 in observance of Santa Marian Kamalen (Gov Guam Holiday). Our Bus Operations will still run as scheduled. For more information and accommodations, please call our Dispatch Office at 647-7433/34/35 or TTY No: 300-7579.

Automated Notification System for our Paratransit Riders
Introducing our new Automated Notification System for our Paratransit riders effective November 4, 2020.
Click here for more information.

Holiday Bus Operations Calendar
Click here to view our 2021 Bus Operations Holiday Calendar

Citizen-Centric Report
Click here to view GRTA's Fiscal Year 2019 Citizen-Centric Report.

Phone Lines
In the event main phone lines to our Dispatch/Schedulers in the Transit Management Center are down, you may reach them at these alternative numbers; 686-7433 or 888-7433.

2020 Holiday Schedule
Click Here to view all the holidays we observe

COVID-19 Preacautionary Measures
For the safety of all paratransit riders and spread of COVID 19, thermometer readings are being performed prior to boarding of buses and vans. Riders with temperature readings beyond 100 degrees will be refused a ride and will be informed to call 911 for transportation to GMH. Riders who need transportation to their place of residence may call GRTA when released from GMH.

As of 16 March 2020, Fixed and ParaTransit Services are operating as scheduled until further notice.

To prevent the spread of Covid -19 virus with an overabundance of caution, we ask our riders to practice the proper precautions as per the directive by the Governor's Office, Office of Homeland Security, Dept of Public Health & Social Services to practice social distancing by limiting your social contact to emergency and essential purposes only.

To reduce the chances of spreading the virus, please limit the use of your transit services for essential uses such as pharmaceutical, dialysis, medical and groceries. By reducing your contact, you can help prevent the spread. If you are sick, please stay at home and contact your doctor and/or health provider.

This is to ensure the health and wellness of our community, riders, and staff. Our administrative office will be minimally operating to support operations for the time being.

As per Executive Order #2020-09 all Fixed Routes and Paratransit riders are required to wear face masks upon entering our vehicles.

New and Renewal Paratransit Applications:
GRTA is operating by appointments only for New and Renewal of Paratransit applications. If you have any questions please give us a call at 475-4686 or email ride@grta.guam.gov.

Employment Opportunities:

JOB ANNOUNCEMENT
We are looking for Paratransit Bus Drivers with a high school diploma, Chauffer license (D or G endorsement), and willingness to help serve our community in the field of paratransit. Interested individuals, please call 475-4686, 475-4616 or email us at ride@grta.guam.gov.

The following changes will become effective February 15, 2020:

- Due to on-going construction in Guam, the pickup window is now 0 to 30 minutes from your scheduled pickup time.

- You may be suspended from paratransit rides if you are charged with 3 no-shows within a month.

- Paratransit Riders may schedule all of their rides as early as 14 days before the desired pickup date.

Please call our Dispatch Office at 647-7433/34/35.

Paratransit Services:
GRTA has taken over Paratransit Services effective January 1, 2020. We, the management and staff of GRTA are respectfully requesting your patience as we work to improve Paratransit Services in Guam.

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For more information about News & Events, visit our News and Events Page or (Click Here).

Contact Us

To inquire on Paratransit Eligibility:

(671) 475-4686 / (671) 475-4616

Dispatch/Scheduler:
647-7433/34/35

Alternative # Dispatch Office (only if main lines are down):
686-7433
888-7433

For Complaints, Transit Issues:

(671) 475-4686 / (671) 475-4616

Fax Number:
(671) 475-4600

Email Address:
ride@grta.guam.gov

Mailing Address:

P.O. Box 2896 Hagatna, Guam 96932

Street Address:

542 N. Marine Corps Drive Tamuning,
Guam 96913

Paratransit Quick Reference

Paratransit Application and Eligibility Paratransit Fares Making Reservations Getting Ready for Your Pickup Paratransit Riders Guide

Riders Quick Reference

Bus Fares Bus Schedule Where to purchase tickets Bus Rules

Helpful References

Map to our Office. Planning your next trip Gov Guam Official Website and links to Agencies Career Opportunities

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