Consumer Complaint Form | GRTA - Guam Regional Transit Authority

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Home >> ABOUT US >> Standard Operating Procedure >> Resolving Complaints >> Consumer Complaint Form

Consumer Complaint Form

>>Click here to download the Consumer Complaint Form

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NOTICES TO THE PUBLIC

Bus Pass Sales

Click here to view Bus Pass Sales

2024 Holiday Calendar - No Bus Operations

Click here to view calendar

Due to the rise in COVID cases, all requested meetings will require an appointment to ensure the health and safety of GRTA staff and management. For more information you may contact our Admin Office at 671-475-4686/4616 or Dispatch Office at 671-647-7433/34/35.
Thank you & stay safe.

CITIZEN CENTRIC REPORT
Click here to view GRTA's Fiscal Year 2023 Citizen-Centric Report.

The Government of Guam may offer Competitive benefit packages, which includes Retirement (Defined contribution Plan 401 and 457), Health Insurance Plans, Cafeteria Plan, Annual and Sick leave, Paid Holidays and Life Insurance. For additional information regarding the Government of Guam Retirement, please visit www.ggrf.com.

Salary starts at $26,520.00 per annum and annual pay increments.

The GRTA is an Equal Opportunity Employer and a Drug Free workplace.

SOUTHERN BUS SERVICE
GRTA would like to emphasize the availability of the Southern Shuttle supporting the residents of Agat, Santa Rita, Umatac, Merizo, Inarajan, and Talofofo. Click here to view the bus schedule.

AMBLE MOBILE APP
GRTA announces the Amble Mobile App, now available for Paratransit Riders on the island of Guam.
Click here to view our Press Release.

AUTOMATED NOTIFICATION SYSTEMS FOR OUR PARATRANSIT RIDERS
Introducing our new Automated Notification System for our Paratransit riders effective November 4, 2020.
Click here for more information.

PHONE LINES
In the event main phone lines to our Dispatch/Schedulers in the Transit Management Center are down, you may reach them at these alternative numbers; 686-7433 or 888-7433.

COVID-19 PRE-CAUTIONARY MEASURES
For the safety of all paratransit riders and spread of COVID 19, thermometer readings are being performed prior to boarding of buses and vans. Riders with temperature readings beyond 100 degrees will be refused a ride and will be informed to call 911 for transportation to GMH. Riders who need transportation to their place of residence may call GRTA when released from GMH.

As of 16 March 2020, Fixed and ParaTransit Services are operating as scheduled until further notice.

To prevent the spread of Covid -19 virus with an overabundance of caution, we ask our riders to practice the proper precautions as per the directive by the Governor's Office, Office of Homeland Security, Dept of Public Health & Social Services to practice social distancing by limiting your social contact to emergency and essential purposes only.

To reduce the chances of spreading the virus, please limit the use of your transit services for essential uses such as pharmaceutical, dialysis, medical and groceries. By reducing your contact, you can help prevent the spread. If you are sick, please stay at home and contact your doctor and/or health provider.

This is to ensure the health and wellness of our community, riders, and staff. Our administrative office will be minimally operating to support operations for the time being.

As per Executive Order #2020-09 all Fixed Routes and Paratransit riders are required to wear face masks upon entering our vehicles.

NEW AND RENEWAL PARATRANSIT APPLICATIONS
GRTA is operating by appointments only for New and Renewal of Paratransit applications. If you have any questions please give us a call at 475-4686 or email ride@grta.guam.gov.

EFFECTIVE FEBRUARY 15, 2020

- Due to on-going construction in Guam, the pickup window is now 0 to 30 minutes from your scheduled pickup time.

- You may be suspended from paratransit rides if you are charged with 3 no-shows within a month.

- Paratransit Riders may schedule all of their rides as early as 14 days before the desired pickup date.

Please call our Dispatch Office at 647-7433/34/35.

NEWS AND EVENTS
For more information about News & Events, visit our News and Events Page or (Click Here).

Contact Us

To inquire on Paratransit Eligibility:

(671) 475-4686 / (671) 475-4616

Dispatch/Scheduler:
647-7433/34/35

Alternative # Dispatch Office (only if main lines are down):
686-7433
888-7433

For Complaints, Transit Issues:

(671) 475-4686 / (671) 475-4616

Fax Number:
(671) 475-4600

Email Address:
ride@grta.guam.gov

Mailing Address:

P.O. Box 2896 Hagatna, Guam 96932

Street Address:

542 N. Marine Corps Drive Tamuning,
Guam 96913

Paratransit Quick Reference

Paratransit Application and Eligibility Paratransit Fares Making Reservations Getting Ready for Your Pickup Paratransit Riders Guide

Riders Quick Reference

Bus Fares Bus Schedule Where to purchase tickets Bus Rules

Helpful References

Map to our Office. Planning your next trip Gov Guam Official Website and links to Agencies Career Opportunities

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