WHEN YOUR BUS ARRIVES
If your bus arrives early, don’t feel rushed or think you have to leave immediately. You are not obligated to leave until your scheduled time, however, if you are ready, you may volunteer to leave early.
When the bus arrives within the ten (10) minute pick-up window, it will wait for five (5) minutes. If the bus arrives beyond the ten (10) minute pick-up window, it is late. Call the Dispatcher to find out when to expect the bus.
Be prepared to show the Operator your ADA Paratransit I.D. card. The Operator may ask to see the card with your identification number on it to be sure (s)he is transporting the correct person or that is your card is valid.
An Operator’s responsibility for a customer begins at the origin of the trip and ends at the customer’s destination. When inclement weather or other barriers prevent or prohibit access to or beyond the curb, the operator will provide assistance for access to the ride.
An ADA Paratransit rider who is unable to care for oneself, due to a physical or mental disability, shall be met by a responsible individual upon arrival at the destination. If no individual is available, the Operator shall notify dispatch for instructions and shall document the incident. This incident shall be deemed misconduct and subject to §4.02(g) of GRTA’s Rules & Regulations.