Suspension of service
- No-Show. A demonstrated pattern of no-shows (late cancellations of unneeded rides, not present or ready to board when the vehicle arrives) is seriously disruptive to paratransit service. Within a 30-day period, three or more no shows, OR no-shows which are 10 percent of completed trips (whichever is greater), will be cause for service suspension. Only no-shows and late cancellations that are within the customer’s control will be counted toward the policy. Cancellations made less than 1 hour in advance of the pick-up time, a cancellation at the door, or not being present or ready to leave within five minutes after the vehicle operator comes to the door are all considered no-show. If a customer is a no-show on a ride starting from their home, they must call dispatch to cancel any other scheduled rides no longer needed that day to avoid receiving additional no-shows.