You can expect the bus to pick you up within five (5) minutes of your scheduled pickup time, and depart on/or within five (5) minutes of your scheduled pickup time. This is your “Pick-Up Window.”
Operators will leave after waiting at least five (5) minutes beyond the scheduled pickup time, or five (5) minutes after they arrive if they arrive after your scheduled pickup time.
If the bus has not arrived within five (5) minutes after your scheduled pickup time, call the dispatcher to report the late bus and ask when your bus will arrive. Unexpected delays, such as traffic, road construction, or bad weather can affect your pickup time.
Example: You request to be picked up at 9:00 a.m. The Dispatcher will tell you that the bus will arrive between 8:55 and 9:05 a.m. That is your “pick-up window.” If your bus does not arrive by 9:05 a.m., call the Dispatcher to find out when the bus will be arriving.