When a rider schedules a trip and fails to properly cancel the reservation, serious transportation, and scheduling problems can result for other riders. All riders desire to be picked up in a timely manner and enjoy a convenient and comfortable trip. It is important that trips are not “wasted.”
Don’t fail to appear for a scheduled trip. Without properly canceling your trip, you will be considered a “No Show”. A “No Show” occurs when a customer has scheduled ADA paratransit service and the customer has not canceled the scheduled trip one or more hours
before the scheduled pickup time. A pattern of No Shows may result in the temporary loss of your paratransit service.