How Operators Assist Passengers

Our Bus Operators can assist you with:

Getting from your door to the designated stop location to the paratransit vehicle.
Getting in and out of the vehicle. If you are unable to use the steps, you may stand use the lift/ramp provided to get on/off the vehicle
Depositing your fare, if requested
Fastening seat belts and securing wheelchairs and scooters
Getting from the paratransit vehicle to the entry door or the designated stop location at your destination.
If requested, operators can assist riders with manual mobility devices by:
- Pushing and guiding you to/from the vehicle, on/off the lift platform of the vehicle and inside the vehicle
- Moving you and your device up or down a single step or curb when it can be done safely

For safety reasons, Operators are NOT PERMITTED to

Engage in conversation with riders while driving. If you shall have any questions during your bus ride, the operator will gladly respond; however, do not distract the operator with a conversation.
To leave the bus unattended. Do not ask to pick up mail or packages for you.
To operate controls of any powered mobility device, handle a service animal or enter a private residence or business establishment.
Wait while you “just go in for a minute”. If you need a quick stop, tell the scheduler when you book your ride and they will schedule another bus for your pick up.
Load items onto the bus for you (i.e., groceries, shopping bags, boxes larger than what can fit on your lap.