What to Expect From Paratransit Service
What to Expect From Paratransit Service
- Paratransit is another form of GRTA's public transportation; it is not intended to serve all transportation needs of people with disabilities.
- Other customers share the ride. Vehicles may travel in several directions during your trip and make stops to serve others.
- Advance reservations are required. You may choose to have your trip scheduled based on the time you wish to be picked up or the time you wish to arrive at your destination (referred to as "appointment time").
- Your scheduled pick-up time may be up to 60 minutes earlier or later than you requested in order to accommodate other trips being served.
- You need to be ready to leave throughout your scheduled pickup window. Your pickup window is 5 minutes before and after your scheduled pickup time. If necessary, the operator will wait a maximum of five minutes past your scheduled time.
- If your vehicle hasn't arrived within 5 minutes of your scheduled pick-up time, call the Dispatcher for information.
- Travel time will vary based on trip distance, traffic conditions and others being served.
- Operators do their best to make pick-ups on time and to get customers to their destinations on time. The system standard for on-time performance is 90 percent or above.
- Operators must be able to park their vehicles in a safe location that does not block or impede traffic. It must allow operators to maintain sight of their vehicle at all times and have an accessible path of travel.
- Service may be delayed by factors outside GRTA’s control including heavy traffic, weather, and/or road conditions. Customers may wish to allow for possible delays when scheduling trips.
- Eligible customers may bring a Personal Care Attendant (PCA) with them on their trip. A PCA rides free of charge, provided the space was requested upon reservation.
- Customers may bring one companion in addition to a PCA, provided the space has been requested. Additional companions may be scheduled if space is available. Companions pay the prevailing paratransit fare.